Gravitate towards the historic Grassmarket area to find some of the most luxurious cashmere around. I despair.
A traditional Scottish shop with both ladies and gents in mind. JavaScript seems to be disabled in your browser. I received an email from customer services that i should receive items shortly. Culture Trip stands with Black Lives Matter. I e-mailed them 4 days ago asking for an update and have received no reply. Marchbrae drew upon inspiration from one of Edinburgh’s greatest tailors, Charles Angus Marchbrae. I wish I'd read the other reviews before placing my order.
I've issued a request for refund via PayPal as had enough waiting for a response. My experience has been depressingly similar to others. Our Autumn Winter 20/21 collection brought cascades of colour to the catwalk at London Fashion Week earlier this year. Look around and see all the disappointed customers!! Our creative team looked back to go forward to bring together these unique and striking designs. I placed an order on the 2nd September. But it arrived today. I had ordered 2 scarves on 2-September. There are some who try cashmere and never wear anything else ever again. More expensive but in a different league.
Who knows, and if I don't I have no course for redress but it's impossible to contact anyone at this company.Terrible organisation. Draping yourself in the stuff is like putting on a superhero cape — you are dressed ready to face the world and cause quite the fashion scene. I posted a review a few days back. With shops in Scotland, England, and even New York, there is no stopping these fashion sensations. Indeed the shop phone on several occasions simply rings out with nobody answering. Do not order from Dunedin Cashmere - this website is not exactly a scam but is definitely NOT a trusted one. I am still awaiting part of my order to arrive a month later, and have had absolutely no reply to the multiple emails I have left. I ordered two items, only one has arrived with no indication when I should expect the other. First seen at London Fashion Week in February, our Contemporary Tweed capsule is the seed from which our seasonal collection, ‘Origins’ grew. I won't shop there again. AVOID BUYING HERE! By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more. Only the latest review will count in the company's TrustScore. I emailed the company on the 8, 9 and 14 September to see where my order was but the company didn't bother to reply.
IF YOU WENT IN TO THERE SHOP IN SCOTLAND … I am sure most of the delays due to COVID. Write a review. Going through Paypal to get refunded. Terrible customer service. nearly two weeks and items not even been dispatched and no response asking for refund, I ordered a navy ladies cable pom pom…saw the reviews on the website and thought oh no I'm never going to receive it in time as we ho this Friday. When the silky smoothness of this luxurious fabric caresses the skin, all cares seem to fizzle off into the distance. But I'm so happy and it only took 3 days . Today, Marchbrae do exactly that. Experience the history and craftsmanship of Johnstons of Elgin’s finest woollens and cashmere knitwear. For the best experience on our site, be sure to turn on Javascript in your browser. Clearly nobody is bothered in this company and they presumably never heard of working from home. I shall give them another 2 weeks to send the other item, after which I shall be asking for a refund. This impeccable company are purveyors of all things cashmere, tweed, and country chic. We pride ourselves on keeping up with contemporary trends and providing garments that will be wearable for many seasons and complement a variety of outfits. From the purest of cashmere and cashmere blends to tweeds, and lambs wool, expect the full works from this traditional Scottish cashmere … ❤️. I ordered a navy ladies cable pom pom hat for a much needed weekend away with my husband after our Malta holiday was cancelled but didn't order it until Friday just. Needless to say, the experience hasn’t been great and no response from their side is making it worse by the day.
I have since ordered two more blankets while on sale and including free delivery.
Very disappointed as the scarves were for gifts. Was buying as a gift and is well past the date for which I wanted it for. What begun as a mail order business operating out of a basement is now one of the most popular and celebrated cashmere brands. Shop today for complimentary shipping worldwide. From classy coats and exquisite tops to gorgeous baby clothing, stellar men’s polos, and luxurious accessories, nothing says chic more than being draped in head to toe cashmere. Don’t order, they NEVER DEVELIVER!!!! We specialise in knitwear for women and men, classic jumpers and cardigans, plus cashmere products in Scottish … Unbelievable. Paid for the shipping myself to return the items, tracking shows the returned items have been received but no communications, no refund. I ordered 2 jumpers on 2 September. Thank you for subscribing to our newsletter. I ordered 2 scarves on 4/9/20. Located on Edinburgh's famous Royal Mile — just outside of the iconic Edinburgh Castle — Dunedin Cashmere is popular with both locals and tourists alike. I've given 2 stars because the item I received was nice enough but it certainly wasn't worth the hassle. So I've had a response about customer service being down due to covid etc but no mention of where my order placed a month ago is. Hawico is exclusive, luxurious, chic, contemporary, and elegant to a tee. For the best experience on our site, be sure to turn on Javascript in your browser. © 2020 Trustpilot, Inc. All rights reserved. Dunedin Cashmere is a treasure trove waiting to be explored. !. dunedincashmere.co.uk Visit this website dunedincashmere.co.uk. I have tried to call on several occasions to find out when/if I will receive the second scarf but could not get through, and I have also emailed twice but have had no response to either email. Stated no hassle free returns which is a complete lie. Its beautiful. 1701) and have been trying to contact them. Perhaps they unearthed the myriad of clothing delights at Marchbrae. The cashmere and sheepskin pom pom beanies are just the ticket to make the colder days more bearable too. Today, Hawick Cashmere of Scotland still produces each and every single garment in the same exact factory. Worst customer service EVER! However, I am still struggling to understand when the second one is going to arrive. Looking for a cashmere scarf? On Wednesday 23 September I received an email saying my delivery was on the way. The company still appears to have time to post on social media, but apparently no time to update the customers they have taken money from. I ordered a jacket for my wife 10 days ago and have received no update on delivery since then. Wish i had read these reviews before ordering- some of the worst (non-existant) customer service I have experienced. Hawico, 71 Grassmarket, Old Town, Edinburgh, Scotland, +44 131 225 8634. I've tried to contact them over email multiple times over email - no response. The strange things is that the parcel came in a bag proclaiming that it was from Barnets, Edinburgh which, from the internet , seems to be a completely different shop. !NEVER EVER ORDER FROM DUNEDIN CASHMERE! It's impossible to speak with anyone, you just get a recorded message saying if you have a query, send an email! Since then, I have received one scarf. Will I ever receive the other item I paid for?
Similar to the experience of others. I've emailed twice and tried to ring, it just says you're number one in the queue please hold and then when it sounds like you've finally got through it cuts you off - wouldn't recommend. Terrible service.
It’s timeless, classic, and always adds that extra bell and whistle to any outfit. Terrible service, as noted by many other reviews here. Brora is the brainchild of the innovative and utterly wonderful cashmere queen Victoria Stapleton. From the exquisite selection of men’s and ladies knitwear and accessories to the impressive kaleidoscope of colours, Hawico never fails to make fans feel like a million pounds. Worst customer service EVER!! Only received one of the blankets that I ordered (paid for two). Very disappointed. I am certainly not happy and wouldnt use them in future due to misleading information . I heard absolutely nothing, no communication apart from an initial email when I placed my order. From 1771 onwards, this well sought after tailor (from neighbouring Dalkeith) fitted all the lads and lassies of Edinburgh with the most exquisite garments.
Send Your Love with our Ombre Cashmere Stole, LIMITED EDITION | 'SEND YOUR LOVE' MERINO BABY BLANKET | BLUE, FREE DELIVERY ON ALL ORDERS | SUBSIDISED RETURNS, EveryYarn - Limited Edition Products, Made Using Surplus Yarn, Vicuña - The Finest Natural Fibre In Existence. March brae, 375 High St, Edinburgh, Scotland, +44 131 225 8023, There is something about cashmere. Please enter your email address below. I asked the customer services on an email about the second item and three emails have been sent since then and no acknowledgement. There is no response whatsoever from their email to which I have sent several messages. The quality seems good. ordered a scarf on 27th September, it didn't say it was out of stock or that there was any delay, but its still not been dispatched. No response to my emails requesting a refund. Nothing. I ordered a beautiful Harris tweed jacket which arrived quickly. Dunedin Cashmere - If you have time to answer to reviews here, why don't you have a look at your inbox? Start searching for that perfect cashmere staple and discover the best spots in, Hawico, 71 Grassmarket, Old Town, Edinburgh, Scotland, Brora, 48 Frederick St, Edinburgh, Scotland, March brae, 375 High St, Edinburgh, Scotland, 2 Hunter Square, Edinburgh, Scotland, EH1 1QW, United Kingdom, 139 Princes Street, Edinburgh, Scotland, EH2 4BL, United Kingdom, 69 Wilson Place, Dunbar, Scotland, EH42 1GG, United Kingdom. Their phone numbers - both the one on the website for customer service and the one listed on Google for their shop - are ringing out without any answer. You will receive a link to reset your password. My email to ask about the returns policy was answered after a couple of days and I printed the label and returned it, it took about two weeks for the money to go back into my account. When I try and call - can never reach them.
AVOID AT ALL COSTS.I recommend Johnson of Elgin.
Prompt shipment, order confirmed and received within 3 days. Unfortunately the right hand sleeve was very badly twisted, making the jacket impossible to wear. There are many other honest retailers that are much more deserving of our attention! The tracking constantly said "order status unfulfilled". Will never ever use this company again.
The Dunedin Cashmere online ordering service is hopeless.I have had trouble with an order (Order No. I received one jumper, not the 2 I ordered but the same tracking number was used for both items which is now saying delivered! Would recommend!
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