What do I do? did it ever work? Troubleshooting a TV that won't turn on can be tricky. There isn’t a year goes by that we don’t get numerous reports of TVs losing access to streaming apps, such as BBC iPlayer, All 4, ITV Hub, Netflix and more. On December 9, Samsung made an announcement about the BBC iPlayer app on a small number of its TVs sold between 2013 and 2015. What’s clear is that you have a reasonably high chance of losing access to one of the top streaming apps in the UK if you choose one of the four biggest TV brands, but the most important detail is how long you’re likely to lose access for. If the Cineplex Store is not working, you may be experiencing internet issues, a problem with your device or app, or an issue with your Cineplex account. Find out more about smart TVs, including what they can do and which models are best. It was just last week that owners of a small number of Samsung TVs discovered that the BBC iPlayer app would be unavailable on their sets until the manufacturer puts a fix in place in the new year. Replay your video. To determine just how widespread the issue of TVs losing apps is, we conducted a survey of 2,050 members of the public earlier this year asking which model of TV they have, how often they use popular streaming apps, whether they’d lost access to them and how long they’d lost access for. Have tried uninstalling/reinstalling, rebooting, etc. Edit: Now that I see the 1 star rating in the Store, I see this may be a common issue... Edit 2: Checked the Cineplex support site, and apparently they’ve dropped support for all Xbox devices entirely. Press J to jump to the feed. LG Content Store is not working by KH78 Jan 25, 2019 1:45PM PST My TV is LG Smart TV 43LJ550V with firmware updated; and it is connected to Internet via … Go to the Roku device's Settings menu. Now TV again had the highest percentage of access losses. There isn’t a year goes by that we don’t get numerous reports of TVs losing access to streaming apps, such as BBC iPlayer, All 4, ITV Hub, Netflix and more. If you are having difficulty completing a purchase, please ensure you have updated to the latest version of the application. Looking at the support page on the Cineplex site, it appears that Xbox devices are no longer supported. Shouldn’t it be removed entirely? How do I log in to the Cineplex Store?
TVs – is there anything they can’t do? I’m a Best Buy / Geek Squad customer and my PIN doesn’t work / your website says it is invalid. This thread is locked. Cineplex is no longer associated with xbox. You can use them to browse the internet, control smart home devices, play games, catch up with shows you’ve missed, and stream shows from scores of apps whenever it suits you. In order to make purchases in your Smart TV you need to ensure you are signed in to the device with your Cineplex account. So, that explains it! 179 LG TV owners use the app, and 54 (30%) told us they’d lost access. How do I contact your Guest Services team? Great! Now TV proved to be the most inconsistent. LG smart TVs from 2012 or later. Thanks for marking this as the answer.
Cineplex app isn’t working. Looking at the support page on the Cineplex site, it appears that Xbox devices are no longer supported. It did work a few months ago - I’ve only used it a handful of times in the past. So it did work at one point.
On the face of it, almost 25% of people have lost access to some of the most popular streaming apps in the UK, but this data only tells half the story. Cineplex app stopped working on samsung smart tv 2014, stating outdated version of Samsung app, but reinstalling it from list of apps does not help. We use cookies to allow us and selected partners to improve your experience and our advertising. I have tried everything. Frequent buffering or loading, problems starting the Cineplex Store app or issues playing a movie generally indicate a … Step by step instructions to set up your account available at: https://store.cineplex.com/watch. Which explains the issue I’m having I guess...however if that’s the case, why is it still available for download from the Store? 65 of the 134 people who used the app had lost access; that’s 49%. Press question mark to learn the rest of the keyboard shortcuts. Select System update. There might be a few reasons why you can’t purchase on your TV. In the meantime, if you want to use a gift card, please rent or buy on the website and then access the movie on your library on the TV to watch. There were fewer users overall than iPlayer, but almost 50% had lost access at least once. Only 26% for each app had any loss of service. Samsung smart TV's are all-in-one entertainment systems, providing easy access to fantastic apps like Netflix, YouTube and Amazon Prime. 50% had lost access to one or both apps. Unexpectedly, almost half of the people we surveyed didn’t own a smart TV. Why can’t I download or make purchases through Cineplex Store app on my XBOX? This wasn’t the smallest proportion of the 10 apps we looked at however. The table above doesn’t make for pleasant reading. Follow the steps below to fix the problem. If you are experiencing issues loading or using the Cineplex Store app on the LG TV you might have a WebOS TV that needs a software update. 2. With all the streaming apps, the majority of those who lost access did so for less than a day. How satisfied are you with this response? Cineplex is no longer associated with xbox. I have an LG Smart TV and my Cineplex Store app is not allowing me to login or isn't loading, what should I do? We are working to enable gift cards purchases in the near future.
Reinstall the app from the Channel Store. Samsung says that it’ll be providing a fix for these TVs but not until early 2020. Once we knew the apps people were using, we could figure out how many had lost access and which brands’ TVs they lost access on. The key is the red standby light, a little red light at the edge of the TV that you aim the remote at. Our survey may show that the amount of people experiencing app loss for any significant length of time is very small, but anyone with this issue should take solace in the fact that these cases are relatively isolated, particularly where app access is lost permanently.
I’m a Best Buy / Geek Squad customer and my PIN doesn’t work / your website says it is invalid. 293 people told us they’d used the app and 36% had lost access. Samsung is the most popular brand in the UK and this is backed up by the survey. You can understand more and change your cookies preferences here. All these advancements come at a cost. TVs need regular updates to keep these features working and, as they get older, those updates can start to dry up. Why can’t I download or make purchases through Cineplex Store app on my XBOX? Sometimes older models of TV don’t have the right components to work with newer versions of apps, which causes them to stop working entirely, but the problem can’t always be put down to simply having an old TV.
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