Hope this saves someone a lot of time and frustration. When the cable box shows the time, hit the power button on it. – Cable would begin randomly freezing on remote units. I restarted only the Router in my home office, left my home for 1.5 hours of exercise and came back and it still had not reconnected properly (DHCP server most likely had not properly reissued me a new IP address yet). He was able to fix some of the problems within the box, and he used 2 amplifiers for the signal. To restore your X1 service,unplug the cord on the X1 box from the electrical outlet.Wait 30sec before plugging the cord back into the outlet. When I got home from work, I had no cable on the living room tv. Unplug all your devices, wait a few minutes and plug them back in. connect with other members. To learn more, please visit www.xfinity.comcast.net I ѕimply wish to give you a huge thumbs up for the excellent infօ you’ve got right here Michael John > I will need to escalate this issue you have to our engineers check this on the servers end. I unplugged both for at least 30 minutes. I left it running for another hour while I went swimming at the pool, came back and the router was not reconnected properly. A must read post! You’re the best. Posts are very helpfull identifying the problem is not isolated to just my situation. BOTTOM LINE ADVICE: Go into a Comcast Office to get any new equipment and make sure it is the right brand for your geographic area. It seems to be the same thing but it got it working again. I was issued a credit later on as it was found to once again be a Comcast / Xfinity Issue. Michael John > I am still completing the health check. The first one stop working after the tech on the phone did something and the 2 new ones started working.
The plug it back into the wall, with everything connected. You nailed it Doug! After reading all the above – I hesitate to go through all the potential Hassles. I found out that the X1 box has to be connected directly to the cable outlet from the wall.
If you live an area that needs the SA equipment and they mail you Motorola equipment then as soon as you plug that equipment in, boom everything goes wrong. Xfinity internet was disconnecting frequently, and the main Xfinity cable box (PX013ANM) was rebooting. JERMAL_ > Or has all my X1 boxes and those of my neighbors suddenly failed What are your opinions ? First, they told me it was an outage. Grrrrrrrrr… yeah thanks for reading my post and I am glad if it has helped and even entertained you.
now as I am a uѕer of internet tҺerefore from now I am using net for content, tɦanks to web. Unplug the box for 5 minutes or longer worked for me. You’re the best for sharing! I have tried everything with no prevails. see) the devices, other times they could not. What idiots! I thank you for visiting this notebook/blog site to get additional information which was helpful to you. I called Comcast who told me everything was ok on there end, they can either send a tech out or I can go back to the store and get another box.
I followed your instructions to get into the X1 platform diagnostic screen. The problem is that Comcast isn’t checking what type of boxes (Motorola or SA) they are mailing out to customers. Thanks I am going to share this an an updated post. So I have three rooms and have internet service connected to a splitter all under one cable out let. Any chance someone could tell me how to fix this in laymans terms please? 90 seconds latrer the DVR starts fast forwarding on its own time. Here is a link explaining the situation: https://tinyurl.com/6k3hqb. JERMAL_ > i have 5 others in my area also affected by this
Proper grounding reduces noise/static in the cable line which allows the data to perform better. More posts from the Comcast_Xfinity community. I had also experienced the RDK-03004 problems(see my orig. Copyright 2008-2020 askmefast.com, All Rights Reserved. I went into the secret diagnostics and selected the reboot STB. To make my long story shorter, he was able to do a “home run” on a previously split signal, he replaced the connection and splitter on the worn one. I said no it’s not; you need to fix this or get a supervisor if you can’t. JERMAL_ > I will do so, as i am sitting in front of it now I don’t understand how the X! JERMAL_ > My time is very valuable and you are wasting it, answer my questions I have asked above please. Tried resetting the internet and didn’t work. Next is to roll the dice and have someone come out. Thank you for inspiring me to figure out my connection problem. Make sure you save all of your recorded programs before old boxes are uninstalled. Michael John > Hello JERMAL_, Thank you for contacting Comcast Live Chat Support. How do you record from a comcast dvr to a dvd-r?
Comcast tech told me my cable is kinked somewhere and needs to be replaced. What’s stranger, along with Internet being dead, the cable is out in all rooms but one with a new box. The we hooked cable back to our splitter and turned back on and it was able to connect. My On Demand menu didn’t work so that took another hour for the tech to troubleshoot on the phone with Comcast. I then called Comcast again who then told me its the splitter and that the box had to be connected directly to the wall. This time I replugged my X1 main box in the living room and still got the same PSE error showing. Michael John > I understand. Description: This error means that your box isn't getting a proper upstream signal from the CMTS. Make sure you have a MoCa filter (see equipment list above) installed on your cable line BEFORE any amplifier or splitter. . Then turn on.
I tried unplugging the unit several time to no avail. My X1 boxes has been out all day. I will update when problem is fixed. I’m not as technically advanced as the rest of you. The splitter was almost falling apart; back fell off and broken into pieces barely hanging on to connected cable. Michael John > We will need to perform some troubleshooting. Michael John > I will be performing a health check.
I work from home and need internet and phone, which I was out for 3 days. I went to social media @twitter and complained to @comcastcares. – The rest of your cable devices (main DVR, and remote boxes) should be connected to 1, 2, 3, and 4. JERMAL_ > in fact the box itself doesn’t seem to be acquiring an IP address I wound up having to do a hard reset from the box by holding the power button until it reset and that solved the problem when unplugging and replugging in did not work. help? I had a splitter on my house(outside)that was old and sun worn, and the connectors in the box were old and worn. Tech reported that signal to the house was perfect and signal at the boxes were within spec. The main purpose is that if your power goes out, and your cable modem has a backup-battery, the phones will still work (i.e. I dont think this will fix the problem unless they install another outlet. I’m attempting a reboot after unplugging everything for 10 minutes. Troubleshoot your XFINITY On Demand issue from a list of common error codes. Michael John > The signal I have sent to the box will turn it off. My Dad said that there was an Xfinity truck out back, and there was a guy on a ladder between our house and our neighbor’s house. I checked the splitters outside and inside and unless the rather new looking connections are faulty, all seem tight. Michael John > How many boxes are affected I have my hd cable box, i used a splitter at the main cable line to my analog tv in another location, however the screen is dark without reception, wh. Michael John > Thanks for waiting.
This is defined as “passive” since the amplifier does not send any power to it (i.e. In my case and many in my area the signal was too low or had interference which cause my issues and those of folks around me. And you can’t tell what brand of equipment from the new remote boxes.
When they reach my house, the line is split. I have been having the same problem as everyone. I had error message RDK03004. If you chose to ignore that portion, both services won’t work. Went through the whole process of unplugging, rebooting and NOTHING.
They must be on the same splitter so that the signal is not isolated.
He then had to make sure all of our new equipment the tech brought out the day before to switch out was the correct brand for our residential area. I have the same issues. I was on the phone for over 6 hours today. This seems to have happened all of a sudden. Repeated unscusseful attempts made and kept getting error code RDK03004. And they’re mailing you new upgraded equipment that is supposed to be so easy to install.
JERMAL_ > earlier when this issue 1st occurred – yes JERMAL_ > No thanks and thank you. JERMAL_ > Yes we are back at the RDK-03004
then it should connect. Michael John > As I have checked, there is no outage in your area. I did not verify what my IP address was before I disconnected nor did I check it when I was restarted properly, but I bet it was a DHCP issue the whole time. Either way both cannot work on the same splitter. WTH? I’ll jump to the solution so I don’t bore you to sleep…. Thanks this really helped. Just says Welcome.
Michael John > Would you be kind to give me a minute or two while I check? Xfinity 1 box something is not quite right. JERMAL_ > I will unplug the box for the night and attempt to power on in morning And the box on the left is Madeira multi-colour polyester embroidery thread – all different colours, each one 200m. I had this issue and all my connections were home-runs from the ped outside my house. We are shown the error code RDK-03004. Any suggestions? So what got my box back working was this..I unplugged power AND coaxial then plugged in power…waited for the powering up message…and only connected the coaxial during the next flash screen where the three dots move and it tries to connect.. Instantly I got live TV.. And I was good. If you have been to jail can you be hired at comcast. Make sure your cable line is GROUNDED. Every time I reboot the box it gets stuck here. I have at least 50 ft to the splitter. Hi thеre, You’ᴠe done a great job. ( If you look under the modem gateway, you will see that part of the xfinity start up sequence is the time clock. In theory, the MoCa configuration on your Comcast router should not impact the performance of your cable devices. Can any one help me ? Brought it back and same error. awesome feedback – I have a like/dislike with Comcast; mostly on the support channels.
My X1 box is stuck on a blue screen saying “Preparing your box for new software...” I have no status bar but there are DOCSIS status for various things all saying DONE or OK except Registration in Progress has no status.
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